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Support Hours
10:00 AM – 7:00 PM
(Mon–Sat)
Response Time
Usually within 24 hours
Location
Kolkata, India
Studio Pickup Address
Homely Crafty Studio
123 Park Street, Kolkata
West Bengal 700016, India
Pickup Timings
11:00 AM – 7:00 PM (Mon–Sat)
Our Policies
From the Founder
Shipping & Delivery
Handmade items take 3–5 days to craft
Courier delivery takes 3–7 days
Shipping fee: ₹75
Free delivery on orders above ₹799
Free studio pickup available
Returns & Exchanges
No returns on customised or handmade items
Order Cancellation
Cancellations accepted within 2 hours of placing the order
Payment Policy
Full payment required for customised items
Customisation Guidelines
We confirm all customisation details with you via WhatsApp before crafting
Frequently Asked Questions
How long does delivery take?
How will I receive order updates?
Are customised items returnable?
How do I modify my order?
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We're here to help you with anything you need — on WhatsApp.
Homely Crafty
Handcrafted gifts made with love and care, perfect for every
special moment.
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